FREQUENTLY ASKED QUESTIONS
What ingredients are used in the Bodycare Collections?
Each product contains different ingredients. We recommend referring to individual product details on our website or on the product packaging to find relevant ingredients and usage instructions. Our Collections are designed to be safe on all skin types and are free from parabens, sulphates, propylene glycol, silicone and artificial colours. If you have sensitive skin we recommend patch testing before use. Should you have any further questions, please email info@mainebeach.com.au.
What is the shelf life of your Bodycare Collections?
Our Bodycare products have a 6 months life once opened. On your product, you can find an opened cap symbol that refers to this period (for example, 6M stands for 6 Months).
For best results keep out of direct light and heat and store them in a cool dry place below 22°C.
If I have a gluten intolerance, wheat, nut or soy allergy, can I use Maine Beach products?
It is unlikely for a person with a gluten intolerance to have a reaction to a skincare product since gluten can only be absorbed through the gastrointestinal tract. However, some people do have wheat allergies that may cause them to have skin sensitivities and this also applies to people who have nut and soy allergies. Most of our bodycare products contain Almond, Macadamia and other Nut oils. The extraction method for these ingredients removes allergy-causing proteins, but we cannot guarantee that all of the residues are removed. Therefore, if you have a gluten intolerance, wheat allergies, nut or soy allergies, we recommend that you patch test first or consult with your medical practitioner before using any of our products and refer to the ingredients list. None of the products in the Maine Beach range contain dairy.
I am looking for a Collection that is not listed on your website, do you still sell this product?
If you're searching for Collections like Riverland Orange, Mt. Macedon Rose, Tasmanian Lavender, or Lord Howe Island Coconut with Tahitian Lime, these are no longer in production. The only available Collections are listed on our website.You may still find Riverland Orange at select stockists across Australia for a limited time, as it was only discontinued in late 2024. Other discontinued Collections will be much harder to find, but a Google search may help. We continuously refresh our Collections to bring new and exciting products to our customers.
Are Maine Beach products tested on animals?
Maine Beach does not test any of our products on animals. We also ensure that all of our components are responsibly sourced.
Flannel Flower Lip Lustre texture
PLEASE NOTE this information refers to the Lip Lustre in our Flannel Flower Collection only:
The Shea Butter in our Flannel Flower Lip Lustre may develop a slight texture in colder months. To soften the Shea Butter, warm the tube between your hands before applying.
How do I become a stockist of Maine Beach?
Please complete the Wholesale Enquiry Form and we'll be in touch.
What type of wicks and wax do you use?
Our candles are made from natural, soy wax and have lead-free cotton wicks for a longer, cleaner and more environmentally friendly burn.
Visit our Candle Care page for more information.
Why is there black residue on the inside of my candle?
Black residue may appear on the inside glass of your candle if the wicks are too long and have not been trimmed between burning. Always ensure the wick is upright and trimmed to 5mm before each burn in order to prevent the candle emitting carbon (the black residue). The black residue can easily be removed with a damp towel or cloth.
Visit our Candle Care page for more information.
Why did my candle crack?
In some cases, this can happen if there wasn't enough wax left to absorb the heat of the flame. This can cause the glass to crack after an extended period. To prevent this, we recommend that you stop burning when there is 10mm of unmelted wax remaining in the candle. In other cases, this may happen when the wicks travel and come in contact with the glass. This can happen if the candle has been burning longer than the recommended burning time, as the wax pool increases and the wicks become less stable and can move towards the glass. We recommend you adhere to the care instructions on the base of each Maine Beach candle. Visit our Candle Care page for more information.
Why do I need to burn my 380g candle for more than 1 hour and less than 4 hours?
If you burn your candle for less than one hour the wax may not melt all the way to the outside of the candle. This can form a pattern of tunnelling which leaves unmelted wax around the edges which may reduce the overall fragrance throw and eventually could drown the wicks so the candle will not stay alight. If you burn your candle for longer than four hours, the candle wick can become quite long and less stable which can cause it to move towards the glass or heat the glass up. Visit our Candle Care page for more information.
Why do you say to stop burning with 10mm of wax left?
We ask that you stop burning your candle at the 10mm wax mark as there may not be enough wax left in the candle to absorb the heat of the flame. Without enough wax, the glass will become very hot and can be at risk of cracking. Visit our Candle Care page for more information.
Why isn't my candle burning properly?
If your candle is not burning properly, the most common causes are: trimming wicks too short less than 5mm, wicks moving off centre and short burn cycles (under an hour). To get maximum enjoyment out of your candle we recommend that you adhere to the care instructions on the base of each Maine Beach candle. Visit our Candle Care page for more information.
How do I open my Diffuser?
Our diffusers are carefully packaged to ensure the oil from the diffuser does not spill. There are instructions on the back of each diffuser box and are: Remove silver cap and insert reeds into the glass decanter. Allow the reeds to absorb the fragrance for about five minutes, then rotate the reeds upside down to allow them to release their delightful aroma. Rotate the reeds at least twice a week for best result.
How long will my diffuser last?
Our diffusers last around 3-4 months life once opened.
Diffusers last longer in cooler temperatures with minimum drafts. For best results, store at or below 20°C.
Turn the natural reed sticks regularly for bursts of fresh fragrance.
Why has my diffuser evaporated so fast?
In the first week of using your diffuser it is normal for the liquid to drop as your reeds absorb the liquid and the fragrance releases via evaporating in the air. Other factors can also impact the evaporation rate, including how often you flip the reeds, if the diffuser is in any direct sunlight, or near an open window, fan or air conditioning. For more detailed information, please visit our Care Instructions.
Can I buy candle or diffuser refills?
Maine Beach Candles and Diffusers are delicately hand poured into our custom designed glass. To ensure the high quality remains, we do not sell refills. After six to eight months your reeds will need to be replaced and we recommend that you purchase a new diffuser. When your Diffuser or Candle has reached the end of its useful life, you can remove any remaining liquid or wax and rinse with hot water. The glass jar can then be used for a multitude of purposes in your home. They can also be recycled.
Why does diffuser liquid discolour?
You may see some discolouration in your diffuser liquid over time or after it has been opened. This particularly applies to the Vanilla fragrances, due to the composition of the fragrance. It does not mean your product is faulty. It is completely normal for the fragrance in the diffuser to respond and react with the oxygen in the air to produce a slight colour variation. This shouldn't cause any problems with the performance. Direct sunlight can also contribute to discolouration of diffuser liquid, please ensure your diffuser is kept out of direct sunlight, heat and drafts.
Why aren't candles and diffusers available in the same fragrances?
The fragrances within a Collection may vary as the scent is specifically designed to suit a particular product. This is because not all fragrances perform to their optimal level and to ensure we produce a high quality product we choose the fragrances which have the best results.
Good to know about your diffuser
- Most diffusers have up to 70 ingredients, which vary from one range to the next. Please note that this can affect shelf life.
- Ensure the reeds do not have contact with any surfaces (including walls) as damage may occur. Please note that the oils from the diffuser may stain fabrics if left touching.
Do you offer discounts for bulk purchases?
Unfortunately, we are unable to offer discounts on bulk purchases from our online store. If you are a wholesaler and are interested in stocking Maine Beach, please contact us at info@mainebeach.com.au.
Can I return my order if I am not happy with it?
Unfortunately, we do not offer exchanges, returns or refunds on change of mind.
What currency are your products in?
All orders are charged and processed in Australian Dollars.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal & Afterpay.
How do I know my order has been received by Maine Beach?
Once your order has been placed, you will receive an ‘order confirmation' email in your inbox. If you do not receive a confirmation email within 2 hours of placing your order you can contact info@mainebeach.com.au. Please check your junk inbox prior.
You will then be notified once your has been dispatched and you will also be provided with a tracking number.
I have not received my order, what can I do?
If you feel that the delivery time has been longer than it should, please check on the status of your order with the tracking number you received. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us at info@mainebeach.com.au and we will be able to help.
My order was received damaged, faulty or missing an item, what can I do?
Please contact us within 7 days of receiving your order and email info@mainebeach.com.au with information and images detailing the issue. Someone from our team will then contact you to discuss this further.